Job Listing: Community Service Assistant – Call Desk

Organization: Evidence Action

About Evidence Action: Evidence Action is a global nonprofit organization committed to scaling evidence-backed interventions with exceptional cost-effectiveness. Our programs reach over 515 million people worldwide, focusing on health, education, and economic development. We prioritize impact and innovation to measurably improve the lives of millions.

Job Purpose: The Community Service Assistant – Call Desk role serves as a vital link between Safe Water and local community leaders in delivering the chlorine dispenser safe water intervention to rural communities. This office-based position involves making calls to community promoters, securing field team appointments, and maintaining databases of contacts and feedback.

Key Duties and Responsibilities:

  • Make calls to community elected promoters to gather information about dispenser maintenance, chlorine refilling, and community issues.
  • Schedule field team appointments for community meetings/trainings and community leaders’ meetings.
  • Maintain a database of promoter contacts, call feedback, and issues raised.
  • Log all calls and issues on the issue tracker system.
  • Organize hard data and folders of promoter scripts and contacts.
  • Perform any other activities assigned by the supervisor.

Key Performance Indicators:

  • Make calls to mobilize promoters and remind them about their roles: 400 promoters per week.

Requirements: Qualifications and Skills:

  • Minimum education qualification is at least a UACE certificate.
  • 1-2 years of experience working with communities, social enterprises, or NGOs.
  • Certificate in office management, communication, community work, or project management is an advantage.
  • Certificate in computer skills in MS Office suite is an advantage.
  • Proficiency in English and other local languages (Lugweri/Lusoga/Lusamia/Ateso) both spoken and written.

Required Competencies and Attributes:

  • Excellent communication skills and telephone mannerism.
  • Good computer skills, data entry, and management.
  • High level of discipline and integrity while engaging with community leaders and program teams.
  • Community service attitude and passion for rural community work.
  • Self-driven and highly motivated to deliver results within tight deadlines.
  • Proactive and ambitious to support innovation and change.
  • Positive attitude towards work and development in a fast-paced environment.

Working Conditions:

  • Official working hours are 8:00 am to 5:00 pm, Monday to Friday. Flexibility is required, including working beyond official hours and weekends.

Position Location: Jinja, Uganda

Equal Opportunity Statement: Evidence Action is an equal opportunity employer and does not discriminate based on various factors.

How to Apply: Visit the Evidence Action website, navigate to the careers page, and apply for the position of Community Service Assistant – Call Desk by Friday, 1st March, 2024.


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