Job Listing: Service Engineer (04 Positions)

Job Summary: The Service Engineer will be responsible for providing technical advice and solutions in the designs of electrical systems and mechanical components of personalization machinery. They will support electrical routine preventive and corrective maintenance of personalization machinery and provide assistance for equipment and tools used in card production machinery.


The National Identification and Registration Authority (NIRA) was established by the Registration of Persons Act (ROPA), 2015 and is mandated to establish and maintain the National Identification Register (NIR). The Authority is also charged with, among others; the registration of citizens and legally resident aliens; assigning National Identification / Alien Identification Numbers (NINs/AINS) to qualifying persons and issuing Identification Cards to those 16 years and above; registration of births, deaths, and adoption orders, and issuance of the relevant certificates.

The first release of National Identification Cards in Uganda was issued in 2014 with a validity of ten (10) years. NIRA intends to conduct a mass renewal and mass enrolment exercise for all expired cards and unregistered citizens. Section 66 of the Registration of Persons Act, 2015, makes possession of a National Identification Card or National Identification Number (NIN) a mandatory requirement for persons to access public services.

Key Duties and Responsibilities:

  • Ensure proper day-to-day running of personalization machines
  • Maintain stock of personalization machine spares and manage inventory
  • Perform preventive and corrective maintenance of ID card production machines
  • Log any faults, events, or incidents during the personalization process and escalate as needed
  • Manage the service, maintenance, repairs, replacement, and extension of production machinery, equipment, and supply of machine spares
  • Plan, develop, publish, and update standard maintenance manuals and related documentation
  • Manage service and maintenance schedules according to manufacturers’ recommended standards
  • Ensure production quality and cost control
  • Monitor production and respond to any technical queries, providing support as needed
  • Ensure data protection and privacy in accordance with the Data Protection and Privacy Act 2019
  • Perform any other duties assigned by the Manager, Data Processing and Production

Qualifications / Education:

  • Bachelor’s degree with honours in Industrial, Electrical, Computer, Mechanical, or Electronics Engineering from a recognized institution
  • At least 3 years of relevant work experience in a reputable public or private organization
  • Advanced IT literacy and computer software applications skills are required

Experience and Skills:

  • Strong planning and organizational skills, with the ability to prioritize tasks and meet deadlines while paying attention to detail
  • Strong problem-solving skills, with the ability to identify and resolve issues quickly and efficiently
  • Adaptability to changing priorities and working in a fast-paced, dynamic environment with tight deadlines
  • Good communication and interpersonal skills, ability to work with minimum supervision
  • Ability to proactively deal with scheduled and unscheduled prolonged periods standing and performing repairs and maintenance works on production machines
  • Must be able to frequently lift heavy weights
  • Ability to work under pressure and deadlines, with or without supervision
  • Ability to work long hours on a computer
  • Must be able to work night shifts and weekends
  • Accuracy, team player, good organizational skills, cost awareness

Application Instructions: Interested and qualified candidates should submit their applications online via APPLY HERE.

Applications should reach the above address not later than Tuesday 12th March 2024 at 5.00 pm.

Please note that only shortlisted candidates will be contacted for interviews.



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By Tina

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