Job Listing: Systems Administrator Assistant (04 Positions)

Reports To: Manager Information Systems

Department: ICT

Job Summary: The Systems Administrator Assistant will be responsible for assisting in the management and administration of computer systems, software applications, providing user support, maintaining information systems and networks, upgrading and installing new hardware and software, and performing troubleshooting techniques.


The National Identification and Registration Authority (NIRA) was established by the Registration of Persons Act (ROPA), 2015 and is mandated to establish and maintain the National Identification Register (NIR). The Authority is also charged with, among others; the registration of citizens and legally resident aliens; assigning National Identification / Alien Identification Numbers (NINs/AINS) to qualifying persons and issuing Identification Cards to those 16 years and above; registration of births, deaths, and adoption orders, and issuance of the relevant certificates.

The first release of National Identification Cards in Uganda was issued in 2014 with a validity of ten (10) years. NIRA intends to conduct a mass renewal and mass enrolment exercise for all expired cards and unregistered citizens. Section 66 of the Registration of Persons Act, 2015, makes possession of a National Identification Card or National Identification Number (NIN) a mandatory requirement for persons to access public services.

Key Duties and Responsibilities:

  • Assist in regular monitoring of performance of both hardware and software, offering troubleshooting and technical support to employees and external users through the TPI
  • Assist in the management and administration of software applications, operating systems, databases, networks (LAN, WAN), and patch management
  • Respond to user complaints, provide timely solutions, and manage user credentials in accordance with the approved ICT policy
  • Assist in upgrading, installing, and configuring application software and computer hardware, and perform regular security tests and monitoring
  • Assist in deploying new releases and patches to test and production environments manually and with release automation
  • Assist in creating, updating service scripts, procedure development, and documentation
  • Support installation, configuration, and deployment of server hardware and software, including operating systems, applications, and patches to maintain effective network service operations
  • Assist in onboarding, training, providing guidance to system users, and preparing and maintaining records and reports related to assigned activities; provide system reports as requested
  • Ensure data protection and privacy in accordance with the Data Protection and Privacy Act 2019
  • Perform any other related duties as assigned by the Manager Information Systems

Qualifications / Education:

  • Minimum of a bachelor’s degree with honours in Computer Science, Information Technology, Information Security, or any related field
  • In-depth knowledge and experience in operating systems, especially Windows and Linux, with competency to administer the operating systems
  • Knowledge of hardware management including servers, storage systems, data backup systems, desktops, and related devices
  • Cloud computing skills with familiarity with cloud applications like Office365, Google Cloud Platform, and AWS
  • Knowledge in Kubernetes, Python, Perl, or other languages
  • Certification in Windows Server Administration Fundamentals, Red Hat System Administrator Certification, CompTIA Server+ or A+ will be an added advantage

Experience and Skills:

  • Proven systems administrator experience will be an added advantage
  • Problem-solving skills and ability to think algorithmically
  • Ability to work under pressure and meet deadlines
  • Ability to work with or without supervision
  • Ability to sit for long periods working on a computer
  • Flexibility to work night shifts and weekends
  • Accuracy
  • Team player
  • Good organizational skills
  • Cost awareness

Application Instructions: Interested and qualified candidates should submit their applications online via APPLY HERE.

Applications should reach the above address not later than Tuesday 12th March 2024 at 5.00 pm.

Please note that only shortlisted candidates will be contacted for interviews.

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