Vacancy Title: Customer Service Executive Imports
Type: FULL TIME
Industry: Logistics
Category: Customer Service
Company: Fracht Uganda
Duty Station: Within Uganda, Kampala, East Africa

JOB DETAILS:

Job Purpose:
As a Customs Declaration Executive at Fracht Uganda, your role is crucial in ensuring the highest standards of service delivery to customers. Your responsibility is to maximize customer satisfaction by effectively coordinating with internal and external stakeholders and providing exceptional customer care services.

Key Responsibilities:

Coordinating with Internal and External Stakeholders:

  • Receive information, documents, and instructions from clients.
  • Initiate file openings and dispatch documents.
  • Handle inquiries and prepare quotations for existing clients.
  • Verify confirmed business in relation to approved quotations.
  • Check documents for correctness and completeness.
  • Coordinate activities with internal and external stakeholders, including Operations and Finance departments, affiliated offices or agents, branch offices, transporters, and others.
  • Monitor the progress of all ongoing transactions daily.
  • Prepare and dispatch invoices to clients.

Monitoring and Follow-up:

  • Proactively assess information and documentation required for smooth clearance and delivery.
  • Follow up for required or missing information and documentation with relevant parties.
  • Periodically coordinate with the Finance department and clients for payments of due invoices.
  • Proactively inform clients about due invoices for payment prior to release of incoming shipments.

Providing Customer Care Services:

  • Keep clients informed of the progress of current consignments.
  • Suggest improvements in work procedures.
  • Prepare daily, monthly, and annual cargo status and review reports.
  • Provide alternative solutions to challenges that customers may face while importing or exporting their goods.
  • Attend business meetings when requested by clients.

Client Visits:

  • Prepare and submit client visit schedules to the head of Customer Service.
  • Meet clients following the approved visit schedule.
  • Prepare and submit client visit reports to management.

Reporting:

  • Report accidents and any other irregularities with potential financial implications to management immediately.
  • Issue client complaint forms on each complaint and provide them to the head of section for further processing and closing.

Recording:

  • Open and update files daily.
  • Ensure proof of delivery is available on all transport files prior to closure of the file.
  • Ensure timely updates are done in the electronic cargo tracking system for all shipments handled.
  • Perform assigned adhoc duties.
  • Perform any other duties as assigned by the immediate supervisor.

Minimum Qualifications:

  • Bachelor’s degree in Business/Economics is essential.
  • Certificate in Clearing and Forwarding.
  • Certificate in Customer Care.
  • Good computer skills and knowledge.

Experience:

  • Minimum of 3 years working experience in a reputable private firm, preferably a Freight Forwarding Firm.

Personal Attributes:

  • Effective communication skills.
  • Ability to work effectively in a team.
  • Problem-solving skills.
  • Interpersonal skills.
  • Ability to handle stress well.
  • Attention to detail.
  • Pleasant and clear speaking voice, fluency in English.
  • Highly motivated.
  • Open-minded and enthusiastic towards excellence.
  • Fair knowledge of computer systems and basic applications.
  • Thorough and extremely analytical.
  • Flexibility and ability to perform multiple functions simultaneously.
  • Ability to work under pressure and meet deadlines without errors.
  • Excellent telephone etiquette.

Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree

Job Application Procedure:
If you are looking for a professional, dynamic, and supportive work environment, we want to hear from you. Please submit your application letter, CV, and copies of academic documents merged into one PDF document to recruitment@ug.fracht.com. Address your application to:

The Human Resource Manager
Fracht Uganda SMC Ltd
Plot 104 Katalima Road Naguru
Kampala, Uganda

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