Job Title: Optical Assistant – Med Optics Uganda Jobs 2022
Organization: Med Optics Ltd
Job Location: Uganda
Reports to: Service Centre Head or Team Leader
Med Optics Ltd Profile:
Med Optics Ltd is a private company that was established in 2002 to provide quality eye care services. Over the last 15 years, Med- Optics has established itself as the top and preferred provider of Optical and ophthalmic services in Uganda. Our patients can always be assured of quality eye care with attention to detail and follow up to ensure patient satisfaction.
Job Summary:
To build a strong understanding of the product range and customer service to enable customers to receive a
comprehensive tailored service in line with Med-Optics guidelines and strategic objectives.
Roles and Responsibilities:
Optical expertise
- Build general optical knowledge through attending training, independent study and in-store practice.
- Build a strong working knowledge of all the company range of products including and not limited to lens types and frames to suit differing lifestyles, including the ability to explain product benefits in everyday terms.
- Fit glasses to ensure the appropriate size of frame for lens choice, face shape and lifestyle are taken into account in line with product and technical fitting guidelines.
- Listen to customer requirements and make observations which will enable accurate and best value dispensing to the customer. This includes offering additional services and features to meet the client’s lifestyle needs.
Customer Service, Merchandising & Sales
- Receive patients upon arrival, conduct prescreening for customers e.g. record their Bio data, autorefraction tests, visual filed tests, etc. and schedule their appointments with the Optometrist in line with company guidelines.
- Market and sell the products and services to walk-in customers, obtain and evaluate all relevant information and give advice on product and service inquiries regarding pricing and delivery information.
- Make customers feel comfortable, at ease and welcome by engaging them and/or parent/guardian in conversation, maintain a clean and neat work area in line with company guidelines.
- Perform ongoing customer service/patient care: Answer telephone calls professionally and with a “smile” ready to serve them. Document telephone calls and conversations as needed.
- Check out customers upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions customers have. Make reminder calls for the next appointment through i.e. SMS, email telephone calls etc.
- Maintain confidentiality of customer Personal History Information and any other related information according to Practice Privacy requirements.
- Prepare, Record and make entries for any insurance information, partner organizations and in line with set specific insurance and other individual partner company guidelines.
- Take note of trends in demand for products and ensure the information on customer preferences and stock needed is passed through to the Centre Head or Retail Business Manager
- When selecting frames, ensure the range takes into account stock for all categories of customers, variety of colours, materials and face shapes.
Practice Administration
- Complete daily checklist on time and accurately.
- Plan and make appointments for Optometrists to help them stay on schedule and notify them when they or the patients are running late.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Complete other tasks as necessary to ensure the smooth running of the practice.
Minimum Qualifications:
Qualifications and Experience
- Bachelor’s degree from an accredited university
- Knowledge of Microsoft Office applications
- Administrative and customer service experience.
- Knowledge of the product (trends of frame styles) is an added advantage.
Skills and Competencies
- Good communication skills: verbal, listening, interpersonal
- Proficient in the use of Microsoft Office
- Strong organizational skills with the ability to multi-task
- Accuracy with strong attention to detail
- Problem-solving skills
- Time management and prioritization skills
- Ability to maintain professional demeanour and appearance
- Strong patient care/customer service orientation with the ability to demonstrate care and patience
- Positive attitude with the ability to work independently and in a team setting
- Flexibility with the ability to adapt to change.
How To Apply for Med Optics Uganda Jobs 2022
Interested persons who meet the above criteria should submit their application with a cover letter and an updated CV with three suitable referees with their telephone contacts, by email only to;
Human Resource and Administration Manager, Med-Optics Limited; At: hr@medopticsltd.com Please indicate the role you are applying for in the subject line of your email;
Deadline: 18th February 2022 at 18:00 EAT
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