Job Title: IT Support Officer

Organization: Exim Bank Uganda

Location: Kampala


Roles and responsibilities: 

  • Run daily EOD process and ensure system is ready for next days transactions
  • Execute, review and verify daily backups for Core Banking and peripheral applications databases.
  • Ensure backups are transferred to DR site and replication is at Sync.
  • Perform user rights assignment and management
  • Configure, install and manage the applications and databases.
  • Provide first level and second level support for all applications and databases.
  • Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
  • Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
  • Support SITs and UAT activities for all change requests.
  • Maintain and update standard operating procedures documents for all IT processes
  • Proactively communicate to business and stakeholders on any service failures and expected resolution times
  • Any other duties as assigned by the supervisor


Minimum Qualifications:

  • Bachelor’s degree in IT, Computer Science or Business Computing.
  • At least 3 years in IT, Banking or related Experience.
  • Sound Knowledge of Digital Banking Products will be added advantage.
  • Hands-on experience on IT Applications, Core Banking Support, Infrastructure, and IT Operations.
  • Highly analytical in problem-solving with the ability to apply original and innovative thinking.


How To Apply:

Interested applicants should submit their cover letter and up-to-date CV to with the subject: JOB APPLICATION: IT SUPPORT OFFICER

Application Deadline: 11th May 2023.


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