IT Officer – IDI Uganda Jobs

May 19, 2023

Job Title: IT Officer

Organization: Infectious Diseases Institute (IDI) Uganda

Location: Kampala


Roles and responsibilities: 

  • • Evaluate system potential by testing compatibility of new programs with existing programs.
    • Evaluate expansions or enhancements by studying work load and capacity of computer systems.
    • Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
    • Maximize use of hardware and software by training users; interpreting instructions; answering questions.
    • Maintain system capability by testing computer components.
    • Prepare reference for users by writing operating instructions.
    • Maintain up-to-date records of preventive maintenance for all hardware and software components.
    • Maintain historical records by documenting hardware and software changes and revisions.
    • Work with service providers, System Development, Senior IT Specialists and Data Managers to resolve issues with database applications and server systems.
    • Meet with relevant users to identify requirements for new infrastructure components, e.g. computing devices, additional data points etc.
    • Implement and test upgrades / re-designs of LANs, WANs and other components across the IDI computing infrastructure to meet IDI requirements, resolve performance bottlenecks and maintain reliability as planed and scheduled by the Senior Specialists.
    • Periodical review and update of processes to be followed by the Service Desk team.
    • Ensure that all user requests for IT services are logged as work orders, assigned to a technician, escalated as necessary and tracked until completion and that users are kept up-to-date on status of resolution.
    • Periodically obtain user feedback and comments and implement measures to enhance the quality of service offered.
    • Produce regular reports about the operations of the IT Service Desk
    • Any other duties as may reasonably be assigned from time to time.


Minimum Qualifications:

  • • Bachelor’s Degree in Computer Science, Information Technology, Information Security or related computing discipline is an added advantage.
    • Post-graduate degree will be an added advantage.
    • Technical certifications include; training in Cisco, Microsoft, Linux, and Database administration.

    Required knowledge, skills and abilities:
    • Familiarity with IT Operations in a clinical environment is preferable
    • Proven experience in monitoring, administering and troubleshooting Ethernet/IP LAN/WAN environments.
    • At least 1year’experience in IT related support with solid background in IT infrastructure operations, computer network administration and service delivery
    • Must have excellent interpersonal skills, customer service approach and possess a professional, confident and empathetic manner.
    • Patience and tenacity, dealing with users at their level, identifying creative solutions where applicable to meet/exceed customer expectations
    • Proven experience with managing the deployment, maintenance and operations of IT Systems (Windows based) and defining system requirements to meet business needs.


How To Apply:

Interested applicants should submit their applications online via the link below:

Click here to apply

Application Deadline: 31st May 2023


No employer should ask you for money in return for advancement in the recruitment process or for being offered a position.

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