IT Officer – MTI Uganda Jobs

October 16, 2023

Job Title: IT Officer

Organization: Medical Teams International

Duty Station: Adjumani – West Nile, Uganda

Roles and responsibilities:

Responsible for ensuring consistent technology support to all staff and troubleshooting IT related issues.
Collaborating with IT Coordinator to identify technology needs and ensure solutions meet program requirements.
Observe and support the appropriate use of IT materials and assets, ensuring assets are issued and returned in line with MTI policies.
Support the IT Coordinator based in Kampala with assurance of service levels in designated geographical areas and projects as instructed.
Manage the deployment, monitoring, maintenance, upgrade, and support of all user systems, including computers, operating systems, hardware, software, and peripherals.
Act as focal point to connectivity service providers and ensure stable connection levels are maintained in designated locations.
Ensure software licensing, patching and maintenance for end-user systems and services and, ensuring compliance with licensing requirements on all Medical Teams user systems.
Manage airtime, data, and DSTV subscriptions and disseminate to staff according to MTI policies and procedures.
Provide information systems technical expertise and support to data collection processes in health facilities and community health workers.

Minimum qualifications:

Bachelor’s or equivalent certificate in Information Technology/Systems.
Vendor Professional Certification or other certification in software development would be an advantage.
2 or more years of experience providing technical support in a business environment, primarily in systems administration and providing training to end users.
Some experience in software development & database management would be an advantage.
Some experience working with Cisco Systems would be an advantage.
Experience working with INGOs is an added advantage.
Strong knowledge of software development, networking, and desktop operating systems.
Strong knowledge of database administration.
Strong knowledge of wireless technologies and connectivity.
Strong knowledge of data collection platforms and tools.
Strong knowledge of information security policies and procedures.
Strong knowledge of troubleshooting techniques.