Job Title: Business Banker
Department: Distribution
Position Function: As a Business Banker within our Distribution department, your primary responsibility will be to provide proactive business banking sales and relationship management. You will play a crucial role in nurturing and growing a portfolio of SME customers by identifying their needs and offering specialized bank financial product solutions.
Key Responsibilities:
- Analyze geographical and environmental factors affecting the branch to understand its commercial potential and competition.
- Periodically analyze the customer base of the branch and portfolio.
- Monitor and take action on daily referrals/leads within set timelines.
- Ensure weekly sales plans are in place.
- Manage the loan portfolio by actively participating in watch list meetings, monitoring/manage pre-Non Performing Loans (NPLs), and fully recovering bank funds.
- Support in the timely and efficient preparation of business documentation to facilitate faster turnaround time and closure of customer requests.
- Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek from the bank.
- Support in the preparation of arrears and excesses reports for the RAC committee’s assessment of portfolio performance.
- Maintain relationships with clients by providing support, information, and guidance, and recommending new opportunities and service improvements.
- Identify, grow, and sustain customer relationships that can provide superior returns and contribute to the bank’s growth targets.
- Receive and verify customer documents for various banking processes.
- Prepare and maintain well-documented reports on accounts opened, KYC, and client visits.
- Collect, process, and follow up on customer complaints, providing feedback to customers.
- Assist in enhancing staff accomplishments and competence by planning delivery of solutions, answering technical and procedural questions, and coaching team members.
- Carry out any other duties assigned from time to time.
Skills, Knowledge, and Experience:
- A university degree in Finance, Marketing, Banking, or any related field from a recognized university.
- 3 years’ experience in banking/sales.
- Planning, coordination, and follow-up skills.
- Good business acumen and financial skills.
- Customer-centric approach.
- Attention to detail.
- Solid operational acumen.
- Good verbal and written communication skills.
- Team player with strong interpersonal skills and the ability to build internal and external networks.
- Ability to work under pressure and exercise excellent judgment.
If you possess the required skills and experience and are ready to take on this exciting opportunity, we encourage you to apply!
