Job Title: IT End User Support Officer
Contract Period: 11 months
Department: IT & Digital Transformation
Reporting to: Senior IT Manager
Responsibilities:
- Provide technical support to end-users via various communication tools including in-person, phone, and email.
- Diagnose and resolve technical hardware and software issues related to computer systems, software, hardware, and network problems.
- Install, configure, and maintain computer systems and applications.
- Set up new user accounts, profiles, and manage access control.
- Monitor and maintain computer systems, networks, and peripherals.
- Collaborate with IT team members to resolve complex issues and escalate problems when necessary.
- Ensure security measures are in place and update antivirus software regularly.
- Maintain documentation and records of IT issues and resolutions.
- Train users on basic IT functions and best practices.
Other Duties:
- Perform any other duties as assigned by management.
Core Competences Required:
- Bachelor’s Degree in Computer Science, Information Technology, or related field preferred.
- Proven work experience in IT support or similar role.
- Strong knowledge of computer systems, hardware, software, and networks.
- Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.
- Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.
- Strong communication and customer service skills.
- Ability to work well independently and within a team.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.
- Understanding of IT security principles and practices.
Application Deadline: April 14, 2024
How to Apply:
Send your CV and academic documents to:
Note: Prudential Uganda is Regulated by the Insurance Regulatory Authority of Uganda.
