Job Title: INTERN – Information Technology
Company: United Nations Regional Service Centre Entebbe (UNRSCE)
Type: Full-time
Location: Entebbe, Uganda
Industry: UN
Application Deadline: 3rd June 2024
Apply Here:UNRSCE – Jobs in Uganda
Key Duties and Responsibilities:
As an Information Technology Intern, your responsibilities may include but are not limited to:
- Job Shadowing: Gain exposure to various units including ICT operations, Project Management, Automation, Business Relationship Management (BRM), Administration, and Data Analytics.
- Workflow Analysis and Automation: Assist the ICT team in analysing workflow requirements and automating repetitive and manual tasks (using Power Automate or other workflow automation tools) to streamline business processes and improve efficiency.
- End-User Support: Provide support to end-users in troubleshooting and resolving application, device, and network issues.
- Documentation: Assist in creating comprehensive user documentation, including guides, to facilitate end-users’ understanding and efficient utilisation of ICT systems and applications.
- Additional Duties: Perform other duties as assigned by the supervisor.
Learning Objectives:
As an intern, you will be part of the larger ICT team and benefit from exposure to the United Nations Entebbe Campus network. This will help you gain insights into broader ICT strategies, projects, and initiatives within the Regional Service Centre, Entebbe (RSCE). You will also develop practical ICT support and service delivery skills and familiarise yourself with various technology tools and platforms.
Qualifications, Skills, and Experience:
Applicants must meet one of the following criteria:
- Educational Requirements:
- Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher).
- Be enrolled in, or have completed, the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent).
- We seek candidates with university studies in one of the following disciplines: Computer Science, Information Technology, Business Information Technology, or other relevant subjects.
- Experience:
- No working experience is required to apply for the United Nations Internship Programme.
- Your training, education, advanced coursework, or skills should benefit the United Nations during your internship.
- Languages:
- Fluency in oral and written English is required.
- Knowledge of French is desirable.
Competencies:
- Professionalism:
- Shows pride in work and achievements.
- Demonstrates professional competence and mastery of subject matter.
- Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results.
- Is motivated by professional rather than personal concerns.
- Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
- Planning & Organizing:
- Develops clear goals that are consistent with agreed strategies.
- Identifies priority activities and assignments; adjusts priorities as required.
- Allocates appropriate amount of time and resources for completing work.
- Foresees risks and allows for contingencies when planning.
- Monitors and adjusts plans and actions as necessary.
- Uses time efficiently.
- Client Orientation:
- Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view.
- Establishes and maintains productive partnerships with clients by gaining their trust and respect.
- Identifies clients’ needs and matches them to appropriate solutions.
- Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.
- Keeps clients informed of progress or setbacks in projects.
- Meets timeline for delivery of products or services to clients.
About UNRSCE:
The United Nations Regional Service Centre Entebbe (UNRSCE) provides administrative and support services to various UN missions, agencies, funds, and programs in the region. The centre aims to deliver efficient, cost-effective, and high-quality services to support the operational needs of the United Nations.
