Job Title: Customer Review Analyst – ABSA Bank Uganda Jobs 2022
Organization: ABSA Bank Limited
Job Location: Kampala, Uganda
ABSA Bank Limited Profile:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary:
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for details.
Roles and responsibilities:
- Customer (Insights and experience): To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.
- Customer Experience Support: Assist in the Customer Experience roll out of various campaigns to drive customer service related matters Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes
- Customer Service Surveys: Ensure that data required by the survey house is received on time and accurate Review reports on problems identified Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey
- Statistics: Collection and consolidation of weekly, monthly and quarterly statistics Track management expenses for Customer Experience costs and expenses
- Switchboard Operators Management: Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning
- Events Management: Plan, coordinate and execute events in driving a positive culture of Customer Experience
- Internal support: Provide additional support to the Communication/Marketing areas:
Minimum Qualifications
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How To Apply for ABSA Bank Uganda Jobs 2022
All interested and suitably qualified candidates should submit their applications through the link below.
Deadline: Open until filled
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