Job Title: Card Assistant

Organization: Total Energies

Duty Station: :Kampala


Roles and Responsibilities

  • Assist the project team in preparing client roll out plan.
  • Regular follow up to ensure training needs are assessed and met
  • Assist Customers during the pilot process from start to end of transaction.
  • Ensure all requests are sent to Back office for processing and inform customer about processing time
  • Give timely feedback on deployment progress and station staff training
  • identify training needs and familiarize station staff with new castle EPTs and their interface
  • Run demos for onsite and offsite trainings for Customer Attendants, Supervisors, Dealers (pilot and live)
  • Assist CSEs in carrying out on site trainings for Myfuel+ and develop commissioning checklist.
  • Identify dealer training needs and formally communicate on impact of change in transaction process on dealers.
  • Conduct basic on-site training for dealer on internet basic information provided by project team, TFTS
  • Report any gaps between current (Tom card) and Myfuel+ customer journey and report to the project team accordingly.
  • Identify changes in extranet and card application process and train existing clients.
  • Ensure all requests are sent to Back office for processing and inform customer about processing time
  • Send forms for blocked card requests or change in parameters by email

Minimum Qualifications

  • Bachelors’ degree in Information Technology, Business Computing and Computer Science
  • At least one year of working experience in a fast-paced environment

Application Instructions

Interested candidates should submit their applications online via the link below:


Closing Date: Open till filled

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