Job Title: Card Assistant
Organization: Total Energies
Duty Station: :Kampala
Roles and Responsibilities
- Assist the project team in preparing client roll out plan.
- Regular follow up to ensure training needs are assessed and met
- Assist Customers during the pilot process from start to end of transaction.
- Ensure all requests are sent to Back office for processing and inform customer about processing time
- Give timely feedback on deployment progress and station staff training
- identify training needs and familiarize station staff with new castle EPTs and their interface
- Run demos for onsite and offsite trainings for Customer Attendants, Supervisors, Dealers (pilot and live)
- Assist CSEs in carrying out on site trainings for Myfuel+ and develop commissioning checklist.
- Identify dealer training needs and formally communicate on impact of change in transaction process on dealers.
- Conduct basic on-site training for dealer on internet basic information provided by project team, TFTS
- Report any gaps between current (Tom card) and Myfuel+ customer journey and report to the project team accordingly.
- Identify changes in extranet and card application process and train existing clients.
- Ensure all requests are sent to Back office for processing and inform customer about processing time
- Send forms for blocked card requests or change in parameters by email
Minimum Qualifications
- Bachelors’ degree in Information Technology, Business Computing and Computer Science
- At least one year of working experience in a fast-paced environment
Application Instructions
Interested candidates should submit their applications online via the link below:
Closing Date: Open till filled
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