Graduate Trainee – Insurance Training College

October 5, 2023

Job Title: Graduate Trainee

Organization: Insurance Training College

Job Location: Kampala

Roles and responsibilities:

Monitor the platform’s daily operations, ensuring smooth functionality, resolving technical issues, and coordinating with the technical team for prompt resolution.
Provide excellent customer support to both insurance and SACCO staff, addressing inquiries, troubleshooting issues, and ensuring a positive user experience.
Respond to user feedback and concerns promptly, maintaining high user satisfaction.
Onboard new Insurance companies, SACCOS, and other entities incorporated onto the platform verifying their information and guiding them through registration.
Ensure participating insurers and SACCO staff comply with platform guidelines and quality standards.
Monitor SACCO’s performance and take necessary actions to address violations or discrepancies.
Monitor customer claims and complaints and follow up with both insurance and SACCO staff to ensure they are resolved promptly
Review and approve product listings, ensuring accuracy, quality, and compliance with platform policies.
Manage product categorization, ensuring products are appropriately tagged and organized for easy user navigation.
Maintain effective communication with sellers, buyers, and other stakeholders through various channels, including emails, chat, and notifications.
Conduct regular audits of listings, profiles, and transactions to ensure adherence to platform standards and policies.

Minimum qualifications:

Bachelor’s degree in Business, Marketing, Information Technology, or related field (or equivalent experience) attained NOT more than 2 years ago.
Proven experience in platform administration, e-commerce, or similar roles.
Excellent interpersonal and communication skills, with the ability to interact effectively with diverse users.
Strong problem-solving skills and a customer-centric approach to handling inquiries and issues and familiarity with digital marketplace platforms, e-commerce practices, and online transaction processes.
Attention to detail and an organized approach to managing platform content and user interactions
Adaptability to a dynamic environment and the ability to multitask effectively.
Technical proficiency in using digital communication tools and software applications