Branch Supervisors – Java House Uganda Jobs

Job Position: Branch Supervisors

Organization: JavaHouse

Duty station: Kampala & Jinja

 

Key responsibilities:

• Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
•   Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
•  Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
•  Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
•   Prevent, handle and resolve complaints regarding food quality and service.
•   Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
•  Prevent and resolve personnel problems
• Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
•  Ensuring that the set SOPs of cash handling are adhered to
•  Taking correct take away orders and ensuring they are correctly dispensed
•   Ensuring prompt billing is done and correct change is given
•  Ensuring delivery orders are prepared and picked on time
•  Suggestive selling products and introduction of new ones to guests
•  Maintaining high hygiene standards at the cashier station
•  Ensure cutlery is wiped, polished and well displayed at the respective stations
•  Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
•  Seeks, listens and responds to Guest feedback.

 

Minimum Qualifications:

• Must have a degree/diploma in food and beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge of Customer Service and people management system.
•  Computer literate in MS Suite.
•  Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry experience.

 

How to apply:

Interested candidates should submit their applications online via the link below:

Apply here!

Deadline: 17th December 2023

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