Branch Supervisors – Java House Uganda Jobs

November 20, 2023

Job Position: Branch Supervisors

Organization: JavaHouse

Duty station: Kampala & Jinja


Key responsibilities:

  • Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
  •   Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
  •  Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
  •  Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  •   Prevent, handle and resolve complaints regarding food quality and service.
  •   Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
  •  Prevent and resolve personnel problems
  • Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
  •  Ensuring that the set SOPs of cash handling are adhered to
  •  Taking correct take away orders and ensuring they are correctly dispensed
  •   Ensuring prompt billing is done and correct change is given
  •  Ensuring delivery orders are prepared and picked on time
  •  Suggestive selling products and introduction of new ones to guests
  •  Maintaining high hygiene standards at the cashier station
  •  Ensure cutlery is wiped, polished and well displayed at the respective stations
  •  Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  •  Seeks, listens and responds to Guest feedback.


Minimum Qualifications:

  • Must have a degree/diploma in food and beverage service or an equivalent of the same from a well-recognized institution.
  • Have a competent knowledge of Customer Service and people management system.
  •  Computer literate in MS Suite.
  •  Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry experience.


How to apply:

Interested candidates should submit their applications online via the link below:

Apply here!

Deadline: 17th December 2023

Red downwards pointing arrows

Comprehensive CV & Cover Letter Writing Service 

Are you struggling to put together a convincing application? Let us do that for you.

We will craft for you an eye-catching CV and cover letter in less than 24 hours to impress any employer.

Click on the link below to get started!

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.