Vacancy Title: Service Center Advisors
Type: FULL TIME
Industry: Consulting
Category: Management
Jobs at: Exquisite Solution
Duty Station: Kampala, Uganda

Summary:
Exquisite Solution is seeking a responsible Service Center Advisor to assist the Service Center Manager in managing the service center’s daily operations and implementing dual control measures.

Job Details:
Key Responsibilities:

  • Drive excellent customer service in the service center
  • Assist the Service Center Manager in daily operations and dual control implementation
  • Handle customer problems, complaints, and queries
  • Educate customers on products and services
  • Escalate customer issues when necessary
  • Support companywide business initiatives
  • Ensure service standards are maintained according to the blueprint
  • Supervise third-party teams
  • Assist the SC Manager in operational activities
  • Prepare weekly, monthly, quarterly reports
  • Manage manpower resources at the cluster with SCOM

Qualifications:

  • Bachelor’s degree in Business or related field
  • At least 3 years of experience in a service environment

Competencies:

  • Excellent communication skills
  • Strong problem-solving abilities
  • Attention to detail
  • Good interpersonal skills
  • Capability and willingness to take responsibility

Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree

CLICK HERE TO APPLY

 

 



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