Vacancy Title: Service Center Advisors
Type: FULL TIME
Industry: Consulting
Category: Management
Jobs at: Exquisite Solution
Duty Station: Kampala, Uganda
Summary:
Exquisite Solution is seeking a responsible Service Center Advisor to assist the Service Center Manager in managing the service center’s daily operations and implementing dual control measures.
Job Details:
Key Responsibilities:
- Drive excellent customer service in the service center
- Assist the Service Center Manager in daily operations and dual control implementation
- Handle customer problems, complaints, and queries
- Educate customers on products and services
- Escalate customer issues when necessary
- Support companywide business initiatives
- Ensure service standards are maintained according to the blueprint
- Supervise third-party teams
- Assist the SC Manager in operational activities
- Prepare weekly, monthly, quarterly reports
- Manage manpower resources at the cluster with SCOM
Qualifications:
- Bachelor’s degree in Business or related field
- At least 3 years of experience in a service environment
Competencies:
- Excellent communication skills
- Strong problem-solving abilities
- Attention to detail
- Good interpersonal skills
- Capability and willingness to take responsibility
Work Hours: 8
Experience in Months: 36
Level of Education: Bachelor Degree
