Job Title: CIC Agent (Fresher Job Opportunities)
Organisation: Nile Breweries Limited
Duty Station: Kampala, Uganda
About Us: Nile Breweries Limited is the leading beverage company in Uganda and a subsidiary of ABInBev, the largest brewing group in the world. We provide equal employment opportunities, promoting equality within the company. Our dream is to be the growth engine of AB InBev, creating and sharing superior value.
Key Duties and Responsibilities:
- Customer Support:
- Addressing customer inquiries, concerns, and complaints promptly and effectively through various communication channels such as phone, email, chat, or social media.
- Problem Resolution:
- Identifying and resolving issues that customers may encounter with products or services. This involves troubleshooting, investigating, and providing solutions to meet the customer’s needs.
- Product Knowledge:
- Developing a deep understanding of the company’s products or services to provide accurate information and assistance to customers.
- Communication Skills:
- Communicating clearly and professionally with customers to ensure they understand the information provided and feel valued and supported.
- Empathy and Patience:
- Demonstrating empathy towards customers’ situations and exercising patience, especially in handling difficult or irate customers.
- Sales Support:
- Assisting in adding customers with product recommendations, upselling or cross-selling when appropriate, and guiding them through the purchase process.
- Feedback Collection:
- Gathering feedback from customers about their experiences with the company’s products or services and conveying this information to relevant departments for continuous improvement.
- Documentation:
- Recording interactions with customers accurately and comprehensively in the company’s CRM (Customer Relationship Management) system for future reference and analysis.
- Team Collaboration:
- Collaborating with other team members, such as NBL sales, marketing, and product development teams, to ensure a cohesive customer experience across all touchpoints.
- Register and Training:
- Registering and training new and existing customers on the Bees application as required.
Qualifications, Skills, and Experience:
- Minimum degree in BS or any commercial-related degree.
- A minimum of two years in an FMCG industry.
- Customer-centric and sales background.
- Oriented towards success.
- Basic knowledge of Excel/Word.
- Service advocate qualities.
- Nice voice tone.
- Sales-oriented with commercial and negotiation skills.
- Effective communication skills.
- Negotiation skills.
- High communication skills.
- Analytical capabilities.
- Adaptability and tolerance to frustration.
- Good at building relationships.
- Teamwork.
- Information and data management.
How to Apply: All suitably qualified and interested candidates should apply online by clicking on the link provided below:
Deadline: 20th March 2024
