Job Title: Senior Retail Manager
Job Type: Full-time
Company: KCB Bank
Industry: Banking
Location: Kampala
Application Deadline: April 17, 2024
Apply Here: Application Link
About KCB Bank:
KCB Bank in Uganda provides a comprehensive range of financial products and services including savings accounts, loans, insurance, investments, and banking services.
Key Responsibilities:
- Develop and update branch strategies based on the bank’s overall strategy.
- Set budgets and targets for branches aligned with retail targets.
- Drive performance to increase penetration into target customer segments.
- Ensure superior service levels across all customer touch points.
- Develop alternate channels for customer delivery to enhance convenience and reduce service delivery costs.
- Ensure adherence to KYC, AML, audit, and compliance guidelines.
- Maintain a motivating work environment focused on performance.
- Collaborate with Branch Managers for remedial actions and support.
- Co-ordinate work process improvements across the branch network.
- Manage operational risks and workflows, provide approvals on credit applications.
- Provide mentoring, management of network staff, and oversee staffing capacity and recruitment.
- Identify training and development needs for network staff.
- Talent spotting and succession planning for performers in the branch network.
- Manage service delivery to the highest competitive standards, set and monitor service standards, and take remedial action as necessary.
Skills Set:
- Financial analysis for credit appraisals.
- Sales and marketing to support branch business plans.
- People management skills.
- Stakeholder management skills.
- Business banking and industrial knowledge.
- Communication and presentation skills.
- Negotiation skills.
- Problem-solving skills.
- Project management skills.
- Analytical skills to support branch budget design and business projections.
Qualifications:
- Degree in any related business field.
- Master’s or any other certification or PGD will be an added advantage.
- At least 8 years of banking experience with a proven record in sales, business banking, customer profiling, portfolio management, and retail business.
- The candidate must have held a senior business role or management role for the previous 3 years.
This position offers an opportunity to lead the retail banking division of KCB Bank Uganda and contribute to its growth and success. Apply before the deadline on April 17, 2024.
