Job Title: Senior Retail Manager
Job Type: Full-time
Company: KCB Bank
Industry: Banking
Location: Kampala

Application Deadline: April 17, 2024
Apply Here: Application Link

About KCB Bank:
KCB Bank in Uganda provides a comprehensive range of financial products and services including savings accounts, loans, insurance, investments, and banking services.

Key Responsibilities:

  1. Develop and update branch strategies based on the bank’s overall strategy.
  2. Set budgets and targets for branches aligned with retail targets.
  3. Drive performance to increase penetration into target customer segments.
  4. Ensure superior service levels across all customer touch points.
  5. Develop alternate channels for customer delivery to enhance convenience and reduce service delivery costs.
  6. Ensure adherence to KYC, AML, audit, and compliance guidelines.
  7. Maintain a motivating work environment focused on performance.
  8. Collaborate with Branch Managers for remedial actions and support.
  9. Co-ordinate work process improvements across the branch network.
  10. Manage operational risks and workflows, provide approvals on credit applications.
  11. Provide mentoring, management of network staff, and oversee staffing capacity and recruitment.
  12. Identify training and development needs for network staff.
  13. Talent spotting and succession planning for performers in the branch network.
  14. Manage service delivery to the highest competitive standards, set and monitor service standards, and take remedial action as necessary.

Skills Set:

  1. Financial analysis for credit appraisals.
  2. Sales and marketing to support branch business plans.
  3. People management skills.
  4. Stakeholder management skills.
  5. Business banking and industrial knowledge.
  6. Communication and presentation skills.
  7. Negotiation skills.
  8. Problem-solving skills.
  9. Project management skills.
  10. Analytical skills to support branch budget design and business projections.


  • Degree in any related business field.
  • Master’s or any other certification or PGD will be an added advantage.
  • At least 8 years of banking experience with a proven record in sales, business banking, customer profiling, portfolio management, and retail business.
  • The candidate must have held a senior business role or management role for the previous 3 years.

This position offers an opportunity to lead the retail banking division of KCB Bank Uganda and contribute to its growth and success. Apply before the deadline on April 17, 2024.

By Daniel

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