Job Title: Fresher Passenger Check-In Agents – Uganda Airlines Jobs 2021
Organization: Uganda Airlines
Duty Station: Kampala
Reporting Line: Passenger check-in Supervisor
Uganda Airlines Profile:
Uganda Airlines is Uganda’s flagship national passenger and cargo carrier. We provide scheduled air transportation services in East Africa and near-international markets.
On 23rd April 2019, we received our first two Bombardier CRJ900s, the first of a growing fleet. During our first phase of operations, we will be flying to the cities of Nairobi, Mombasa, Dar es Salaam, Kilimanjaro, Juba, Bujumbura, and Mogadishu.
With the upcoming arrival and addition of new planes to our fleet, we will expand our route map and fly to DRC, Zanzibar, Asmara, Hargeisa, Lusaka, Harare, Johannesburg, Djibouti, and Addis Ababa, and plan to make international flights connecting Uganda to Europe, the Middle East, West Africa and Asia.
Job Profile:
The Passenger check-in Agent shall assist in managing all matters relating to customer service and smooth movement of the airline customer while at the airport and communicate effectively.
Roles and responsibilities:
Key accountabilities /responsibilities:
- Ensure a safe work environment by following rules and regulations regarding the work place.
- Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
- Check-in passenger’s baggage and tag them to appropriate destination.
- Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
- Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Make announcements regarding flight activity at gate or over airport’s general public-address system.
- Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
- Communicate with flight crew on ground and via ground-to-air radio.
- Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
- Responsible for sending all departure and arrival flight movement messages.
Competencies:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Excellent communication skills
- Self-motivated
- Customer-centric
Qualifications
- University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services.
- At least 1 – 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
- Good working knowledge of all Passenger Services functions, the airline industry and key customer
- Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
How To Apply for Uganda Airlines Jobs 2021
Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full-size photograph for Cabin Crew applicants) should be submitted online at www.careers.ugandairlines.com or by post quoting the Job Reference number accordingly.
Applications should be addressed to:
The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda.
Only successful applicants will be contacted.
Closing Date: 12th July 2021 at 4:00 pm
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