Job Title: Application Support Specialist – PostBank Uganda Jobs 2021
Organization: PostBank Uganda Ltd
Duty Station: Kampala
Reports to: Manager Databases and Applications
PostBank Uganda Ltd Profile
PostBank Uganda Ltd is a government-owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on the mass market with operations spread across the country. The bank is growing and enhancing its services.
Job Summary
To provide I.T application support across Postbank I.T domain, serving both HQ and Offsite I.T customers. Resolving second level application requests and incidents to resolve customer incidents within agreed SLAs.
Roles and Responsibilities:
- Monitor IT Applications uptime and performance through monitoring tools, alerts, dashboards.
- Analysis and resolution of application-related issues which have been escalated from bank Level 1 support team during operations and maintain proper documentation/logs for resolution provided.
- Co-ordinate with Application Vendors support in case of product bug/enhancement requirement and follow up with the vendor for early resolution and solution. Provide alternate solutions while pending the nal resolution to help the bank to continue with the business functions.
- Owning all Application related calls, problems and incidents assigned in the IT service desk system to carry out problem investigation and analysis, follow-up with the respective teams/Infosys and update the status with issue resolution and follow-up for closure.
- Knowledge transfer to end users and Level 1 team members through organized on job and o -job training.
- Own and document all Customization-Modi cations done to the Bank’s Applications for continuity
- Plan, co-ordinate and implement security measures to safeguard the Bank’s applications platform against accidental or unauthorized access or modi cation to the system.
- Schedule, plan and execute the installation and testing of new products, upgrades, patches, or improvement to the applications.
- Gather system enhancement, data extract requests and reporting requirements from system users and work closely with the information technology team to develop detailed technical requirements and resulting speci cations.
- Maintains Core Banking systems performance by performing proactive system capacity and availability monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Manage, con gure and optimize applications’ integration with internal and external applications.
- Carry out problem investigations and E ectively trouble shoot application related problems.
- Provide support to Level 1 and Level 2 resources on problems and incidents
- Participate in the execution of EOD/EOM/EOY activities for the core banking systems and investigate to resolution of any problems or incident from these process
- Coordinate and own enhancements and problems in UAT till when they are deployed in production participate in Business Continuity Drills for core banking (DR)
- Ensure to carryout continuous personal development regarding the systems they support
Minimum Qualifications
SKILLS AND EXPERIENCE
- A minimum of 2 years’ experience in IT department in a busy organisation
- Ability to trouble shoot and solve user problems
- Ability to understand business need
- Versatile individual with a good attitude.
- Desire to continuously learn from peers and industry
- Proactive and good at problem solving
EDUCATION AND TRAINING
- Bachelors in IT, Computer Science or Business computing
- Certification in an IT related course is of added advantage
- Practical training in IT related short courses
How To Apply for PostBank Uganda Jobs 2021
All candidates should send the following documents should accompany the application;
- Detailed CV
- Certified copies of academic documents
- Applicants address and day time telephone contacts
- Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor
On line applications addressed to Chief HR & Admin Officer, P.O Box 7189 Kampala. Send application to hr@postbank.co.ug with job title as subject. Plot 4/6 Nkrumah Road, P.O Box 7189 Kampala. Uganda
Note: Only Shortlisted candidates will be contacted.
Deadline: 3rd September 2021 at 5:00 pm
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