Job Title: Support Engineer – Immutable Uganda Jobs 2022

Organization: Immutable

Location: Remote



Immutable Profile:

Immutable is a global technology company, powering the world of NFTs on Ethereum. We are on a mission to be the number one ecosystem for NFTs which empowers and rewards users.  Founded in 2018, Immutable is one of Australia’s fastest-growing startups to hit unicorn status, having raised more than AUD $300M+ and valued at AUD $3.5 billion.
Currently, the Immutable Group consists of Immutable X and the Game Studio. Immutable X is the first and leading Layer 2 scaling solution for NFTs on Ethereum, with zero gas fees & is 100% carbon neutral. The Immutable Studio creates games on blockchain technologies to allow for true, digital ownership; including the world’s first NFT trading-card game, Gods Unchained, and Guild of Guardians.
It is our ambition to make digital worlds real; we have incredible global growth plans as we strive to become the number one ecosystem for NFTs.
Come and join us as we pioneer in this space!



Job Summary:

We are looking for a Support Engineer to join our global team. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our support engineers are directly responsible for helping people use and Integrate with Immutable X and they drive for the best possible end-to-end customer experience.



Roles and Responsibilities:

  • Develop deep knowledge of our platform, APIs, and use-cases, you will use this knowledge to resolve technical questions and take every opportunity to contribute to the success of our platform.
  • Be part of our founding team of support engineers improving our proactive, self-serve, and human support capabilities.
  • Identify operational trends and work with cross-functional teams to drive product improvements and contribute to key support initiatives
  • Create and curate public knowledge-base articles and internal documentation to help our customers and team move faster.
  • Resolve both technical and non-technical questions from our customers in a timely manner, handling escalations from our Level 1 support team, troubleshooting, identifying, and escalating issues to our engineering team, supporting Incident Management.
  • Efficiently manage workloads, balancing customer issues, and queue health.
  • Proactively work on innovative solutions that improve support operations and customer outcomes.



Minimum Qualifications:

  • 1-3 years experience working in a highly technical support role, interacting with customers verbally and in writing.
  • 1-3 years experience with programming, server-side scripting
  • Troubleshooting experience for an API-based product, familiar with programming & REST APIs
  • Experience using browser developer tools to diagnose issues with web applications
  • Previous experience with databases & writing SQL queries.
  • Previous experience with debugging tools (eg NewRelic, Sentry)
  • Strong verbal & written communication skills
  • Previous experience in a customer-facing technical role

Some extra skills that would be awesome:

  • Experience working in a startup environment
  • Web3/Crypto background
  • AAA Gaming or Web3-Gaming background
  • Involved in NFT project
A bit about the team:
This role will be part of the Immutable X platform team. The goal for Immutable X is to be the leading platform for NFT minting & trading “powering the world of NFT’s”. The mission for our Integrations team is to drive a seamless onboarding experience for launching customers’ dream businesses on Immutable X.



How To Apply for Immutable Uganda Jobs 2022:

All interested and suitably qualified candidates should submit their applications through the link below.

Click here to apply

Deadline: Open until filled



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