Help Desk Officer – British Embassy

April 22, 2023

Job Title: Help Desk (KHD) Officer

Organization: British Government

Location: Kampala  


Roles and responsibilities:

  • Liaise with CST/CSM to draft replies to complex KHD requests/issues in a professional and efficient manner.
  • Redistribute tasks to the relevant CST team members in coordination with Estate Manager/DCSM/CSM while flagging urgent/problematic areas.
  • Providing advice/guidance and sign-posting customers and suppliers/contractors in relation to the Corporate Services Charter
  • Identifying and flagging invoicing problems/issues with contract managers and suppliers in a timely manner
  • Collating and analyzing corporate services request data regularly to CSM
  • Collating KHD requests and providing weekly updates to Estate Manager, Transport Manager, and IT Manager.
  • Developing KPIs for the KHD system, to be reviewed each year.
  • Training new staff on KHD, and providing log-on credentials for staff and spouses
  • Liaising with IT to update the KHD system and communicating these to users through a communication campaign.
  • Collating Estates and maintenance KHD requests to provide support to the Estate Manager to run daily checklists from KHD.
  • Participate in spot-checks and updating of the inventory and stores raising any concerns with the team leads.
  • Supporting the accountant where possible with administration of Tax Returns,
  • Supporting the Accountant with the process VAT and fuel returns by collating returns for filing
  • Supporting the Accountant in management of staff debtor’s, following up with debtors and raising any upcoming issues in time with the accountant Providing Administration support to the team (10%)
  • Tracking invoices using the invoice tracker to ensure they are paid in line with policy.
  • Providing Reception cover and relief as and when required.


Minimum Qualifications:

  • Degree in Finance/ Accounting, Business Administration, Public Administration, or similar discipline.
  • Experience in providing administrative support in a busy environment
  • Experience working in a Diplomatic mission/ International organization


How to apply

Only online applications will be considered. Click Here To Apply!

Application deadline: 28th May 2023

Only shortlisted candidates will be contacted for interviews.

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