Job Title: Call Centre Officer

Organization: Cairo bank Uganda

Duty Station: Kampala


Roles and Responsibilities

  • • Attending to all Customer inquiries via our Contact Center Communication Channels in a timely and friendly manner.
    • Support Branches in Route calls – Zero Balance Accounts, Inactive Accounts, Dormant Accounts and on boarding journey for customers
    • Tele Marketing of the bank’s products and services
    • SMS & Email Marketing of the bank’s products and services.
    • Preparation of call Centre reports (inbound &outbound)
    • Follow-up on customer calls, addressing customer’s complaints or concerns and working to resolve these issues
    • Proper update customer complaints in the system, including notes about interactions across the bank
    • Generating feedback to customers, create and maintain reports about customer interactions
    • Preparing and submitting weekly and monthly CRM reports
    • Monitoring the promises made in the interdepartmental service level agreements by engaging the different and provide quarterly reports


Minimum Qualifications

  • A Bachelor’s degree
  • At least 2 years’ experience in a similar role preferably in a Banking industry or Telecom.
  • Customer Service skills
  • Good communication
  • Interpersonal skills
  • Analytical and Problem Solving
  • Accuracy / Attention to detail
  • Basic Banking knowledge



Application Instructions

Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at

Closing Date: 15th June 2023

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