Office Automation Support Officer – Uganda Airlines

November 8, 2023

Job Title: Office Automation Support Officer

Organization: Uganda Airlines

Duty Station: Kampala

Roles and Responsibilities:

Responsible for receiving and logging user requests, incidents, and problems affecting all IT services in the company.
Responsible for initial diagnosis, troubleshooting, fixing issues or escalation incidents and/or problems to 2nd and 3rd-level support functions in the company.
Measure and report IT team performance providing metrics for systems availability, reliability, MTBF, SLA compliance among other IT performance measurements as agreed.
Identification, recommending, receiving, storing and distribution of desktop equipment and software required by staff to effectively function in an officer environment.
Maintain, patch, and optimize desktop equipment, office applications and tools.
Maintain inventory of office equipment (PCs, Printers, laptops, Mobile phones, Telephone extensions, radios, modems) and all other IT devices required for efficient business operations.
Work with procurement to ensure there is efficient entry and exit (disposal) of IT equipment and peripheral equipment.
Work with Systems Administrators, Network Administrators, and IT Security staff in patching end-user devices so as to maintain the security and accessibility of end-user solutions.
Monitor and maintain end-point security in accordance with Security standards set.
Support end-users in the automation of routine and repetitive tasks automation

Minimum Requirements

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or related degree
Certified Microsoft professional certification
Training and certification in hardware and network support
A minimum of 2 years experience in supporting office automation tools.
Experience in networking and hardware equipment support & maintenance
A pleasant personality who is willing and able to listen to and understand user challenges and problems.
Team player who can work with others in problem-solving.
Interests in Research and root-cause analysis
Organization and record-keeping skills
Reports and performance analysis skills