Job Title: IT Assistant
Organization: Fundi Bots
Location: Kampala
Key Responsibilities:
IT Support
• Manage the IT Help Desk.
• Maintain a defects log for all IT-related issues
• Provide on-site and remote technical support to all staff, including responding to emergency on-call requests when the need arises.
• Set up new users Accounts and profiles and deal with all IT security related issues.
• Set up peripherals like printers, routers, Desk phones etc.
• Offer end-user IT support for all applications and train users on their use
Hardware Maintenance
• Ensure operation of equipment by following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs;
• Install, configure and upgrade software, operating systems, applications.
• Troubleshoot and repair various breakdowns in IT equipment and services.
Computer systems and Networks
• Replace parts and software as required for all office IT related equipment.
• Maintain a physical asset register for network (LAN, WAN, VPN) and server assets
• Provide second line support for the network (LAN, WAN, VPN), server and database infrastructure.
• Escalate system errors to the immediate supervisor.
• Offer end user IT support for all applications and train users on their use.
• Conduct periodic preventive maintenance of all computer and computer-related systems
• Monitoring, maintaining and updating computer systems and Networks.
• Enterprise System Analysis and Integration of all company systems
• Maintaining high Data Security Measures for all the IT systems in the company
• Technical Support including training End-User Staff on new computer systems and Applications from time to time.
• Maintaining records of Software licenses
Minimum Qualifications:
- Degree in computer science/ Information technology; relevant industry certifications- MCSA, CCNP, CCNA Certification (Added advantage)
- ITIL: experience working with incidents, changes, and problems.
- At least 2 years of working experience in the IT department
How To Apply
Interested applicants should submit their applications online via the link below:
Deadline: 07/11/2023
