Vacancy Title: Credit Relationship Officer
Type: FULL TIME
Industry: Professional Services
Category: Accounting & Finance
Location: Kampala, Uganda

JOB DETAILS:

About Numida:
Numida utilizes proprietary credit models and tech-enabled underwriting processes to offer unsecured working capital loans to micro and small businesses across Africa. With a mission to empower entrepreneurs, Numida provides quick access to capital, revolutionizing traditional microfinance for businesses lacking digital transaction history. Backed by prominent investors including Y Combinator and Serena Ventures, Numida aims to support millions of small business owners across the continent.

Job Purpose:
As a Credit Relationship Officer, you will be responsible for conducting due diligence on potential borrowers, analyzing creditworthiness, managing loan portfolios, and ensuring compliance with Numida’s policies and procedures.

Reporting Line:
This role typically reports to the Credit Team Leader.

Responsibilities:

  • Conduct due diligence interviews with loan applicants via phone, analyzing creditworthiness and repayment capabilities.
  • Perform financial analysis of loan applicants, engaging with them as needed to validate business activities and financial situations.
  • Make recommendations to the Credit Committee for each loan application, supported by thorough analysis.
  • Collect loan repayments, following Numida’s escalation process for delinquent borrowers.
  • Generate new business through referral calls and collaborate with the Product team on service improvement experiments.
  • Address inbound service inquiries via phone and WhatsApp, ensuring resolution and escalating issues when necessary.
  • Conduct periodic field visits for monitoring and collections escalation.
  • Maintain service standards and resolve complaints promptly and professionally.
  • Record accurate customer information in the CRM system to facilitate effective issue resolution.
  • Stay updated on Numida’s product offering to provide accurate information and support to clients.

Job Requirements:

  • 2+ years of experience in a credit officer or related role.
  • Bachelor’s degree in Microfinance, Business Administration, Commerce, or a related field.
  • Proficiency in computer and mobile technology, including Android apps and desktop productivity software.
  • Fluency in English and Luganda, with additional Ugandan language skills preferred.
  • Strong customer care skills, including effective phone etiquette and chat communication.
  • Exceptional organizational skills, attention to detail, and interpersonal skills.
  • Ability to type 30+ words per minute (desired).

What we offer:

  • Competitive salary
  • Medical insurance and personal accident cover
  • Opportunity to work with an international, ambitious, and open-minded team
  • Dynamic culture with abundant learning opportunities and a fun atmosphere

Recruitment Process:

  • Screening call with HR
  • Manager Interview
  • Reference check
  • Final Offer

CLICK HERE TO APPLY

Incase you have any inquiry, let us know by commenting here.

This site uses Akismet to reduce spam. Learn how your comment data is processed.