Job Title: Station Attendant

Organization: Zembo Motorcycles
Duty Station: Kampala, Uganda

About Us:
Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda” drivers. We offer a battery swapping service to our clients, enabling them to swap within minutes at any of our stations.

Job Summary:
We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity.

Key Duties and Responsibilities:

Customer Service:

  • Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
  • Respond to and offer appropriate guidance to all customers (existing, walk-in, and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
  • Respond to customer inquiries and resolve any issues or concerns.

Station Management:

  • Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling.

Reporting:

  • Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc.

Asset Management:

  • Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.

Professional Image:

  • Maintain a professional and friendly demeanor at all times.

Qualifications, Skills, and Experience:

  • The applicant must hold a diploma or equivalent from a recognized institution.
  • Possess customer service skills and value the representation of the voice of the customer.
  • Experience in the use of technology – Smartphone and web-based applications.
  • Demonstrates sound judgment, and excellent analytical, interpersonal, communication, presentation, and reporting skills.
  • Is honest, trustworthy, and possesses a high degree of personal integrity and professionalism.
  • Ability to work flexible hours, including weekends, evenings, and public holidays.
  • Ability to lift at least 25 Kilograms.
  • Ability to work in a fast-paced environment.
  • Fluent in English, Luganda, and other local languages.

How to Apply:
If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts, and supporting letters to job@zem.bo

 

 



Get Email Job Updates

Enter your email address to receive daily notifications of new jobs by email.

Join 17.6K other subscribers

By Tina

Incase you have any inquiry, let us know by commenting here.

This site uses Akismet to reduce spam. Learn how your comment data is processed.