Job Title: Station Attendant
Organization: Zembo Motorcycles
Duty Station: Kampala, Uganda
About Us:
Zembo is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda” drivers. We offer a battery swapping service to our clients, enabling them to swap within minutes at any of our stations.
Job Summary:
We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity.
Key Duties and Responsibilities:
Customer Service:
- Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
- Respond to and offer appropriate guidance to all customers (existing, walk-in, and prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
- Respond to customer inquiries and resolve any issues or concerns.
Station Management:
- Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling.
Reporting:
- Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc.
Asset Management:
- Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.
Professional Image:
- Maintain a professional and friendly demeanor at all times.
Qualifications, Skills, and Experience:
- The applicant must hold a diploma or equivalent from a recognized institution.
- Possess customer service skills and value the representation of the voice of the customer.
- Experience in the use of technology – Smartphone and web-based applications.
- Demonstrates sound judgment, and excellent analytical, interpersonal, communication, presentation, and reporting skills.
- Is honest, trustworthy, and possesses a high degree of personal integrity and professionalism.
- Ability to work flexible hours, including weekends, evenings, and public holidays.
- Ability to lift at least 25 Kilograms.
- Ability to work in a fast-paced environment.
- Fluent in English, Luganda, and other local languages.
How to Apply:
If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts, and supporting letters to job@zem.bo
