Job Title: Assistant Relations Officer (Students & Members) – ICPAU Jobs 2022
Organization: ICPAU
Duty Station: Kampala, Uganda
Reports to: Head of Contact Management
ICPAU Profile
ICPAU is the national professional accountancy body in Uganda, established by The Accountants Act in 1992. It has the legal mandate to regulate and maintain the Standard of Accountancy in Uganda; to prescribe and regulate the conduct of accountants and practising accountants in Uganda; as well as conduct professional accountancy examinations in Uganda.
Job Summary:
The job holder is responsible for handling students’ registration and members’ enrolment and responding to related inquiries.
ICPAU seeks to recruit dynamic, visionary, courteous, self-driven, energetic, team players and committed individuals of high integrity who can bring expertise in their fields. The ideal candidates should:
- Have a good command of the English language (both spoken and written).
- Have excellent communication and computer skills.
- Have good interpersonal skills.
- Have analytical and problem–solving skills.
- Be creative, innovative, adaptable and have a passion for quality.
Roles and Responsibilities:
- Handles the students’ registration, members’ enrolment and processes related documents.
- Updates students’ and members’ records.
- Implements processes which enhance the customer experience.
- Attends to inquiries.
- Attends to, records and/or refers complaints appropriately.
- Assists in the promotion of the Institute’s image and brand.
- Builds and manages relationships with the Institute’s stakeholders and ensures that the highest levels of customer satisfaction are met.
- Participates in Career Guidance Outreaches.
- Carry out any other duties as assigned by the Head of Contact Management.
Minimum Qualifications
Qualifications:
- University Degree
Experience:
- At least three years of relevant experience.
- Customer service experience.
Personal attributes
- Creative talent and the ability to solve tough problems.
- Highly developed problem resolution skills.
- In-depth knowledge of the industry and its current events.
- The ability to handle pressure and meet deadlines.
- Attention to detail and skill in prioritizing and triaging obligations.
- Excellent organizational and time management skills with the ability to multitask.
- Excellent communication and interpersonal skills.
- Socially adept.
- Drive, competence, flexibility and a willingness to learn
- Business awareness, imagination and initiative.
How To Apply for ICPAU Jobs 2022
All candidates should apply online at the link below.
Deadline: 8th July 2022
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