Job Title:  Front Desk Officers (02)

Organization:  Nakasero Hospital

Duty Station: Kampala


Roles and responsibilities: 

• Greeting and welcoming: responsible for warmly welcoming patients and visitors, as they arrive at the hospital. To provide a friendly and professional first point of contact, ensuring a positive experience for everyone
• Patient check-in and registration: register new patients, verify and update patient information, and assist in the completion of necessary forms and documents. To ensure accurate data entry and maintain patient confidentiality
• Appointment scheduling: schedule appointments for patients, either over the phone or in person andcoordinate with various departments to arrange appointments according to availability and urgency
• Managing phone calls and inquiries: Answer phone calls, address inquiries, and provide accurate information to callers. Possess good communication skills to effectively handle inquiries and direct calls to the appropriate individuals or departments.
• Coordinating with medical staff: liaise with medical staff that is nurses, and doctors to communicate patient arrival, emergencies, or any urgent requests.
• Insurance verification and billing support: verify patients’ insurance coverage, eligibility, and benefits and assist in billing processes, including, explaining billing procedures, and providing necessary documentation to patients.
• Maintaining records and files: maintain and organizevarious records, documents, and files, including patient records, appointment logs, and administrative forms to ensure confidentiality, accuracy, and easy retrieval of information.
• Handling emergencies: to follow established protocols, alert the appropriate personnel, and provide initial support and assistance to patients or visitors
• Perform any other duties as may be assigned from time to time.


Minimum Qualifications:

• A Bachelor’s Degree
• One year’s working experience in a busy environment
• Excellent communication and interpersonal skills
• Proficiency in using computer systems and software for data entry and scheduling
• Strong organizational and multitasking abilities
• Attention to detail and accuracy in maintaining records
• Knowledge of medical terminology and insurance procedures (preferred)
• Ability to remain calm and composed in high-pressure situations
• Customer service-oriented mindset
• Empathy and compassion towards patients and visitors
• Ability to work effectively in a team and collaborate with healthcare professionals


How to Apply:

Interested applicants should submit their applications online via the link below:

Click Here To Apply!

Deadline: 16th June 2023, 4:00pm.



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