Banking Officer – Yako Bank (U) Limited

September 27, 2023

Job Title: Banking Officer (Customer service)

Organization: Yako Bank (U) Limited

Job Location: Jinja


Roles and responsibilities:

  • Ensuring customer relationship management by being first point of contact in the Bank
    • Crossing selling and creating brand visibility for Yako bank
    • Data capture in system to support financial record preparation
    • Maintain all books of accounts and record register at branch.
    • Contribute to bank business growth by cross selling Bank product.
    • Responsible for all system work (posting and generating reports)
    • Contributing to growth of non-interest income for the bank.
    • Money Transfers; money Gram, western union and world remit.
    • Compiling and preserving account opening forms
    • Data clean up
    • Ensuring completion and data capture in system of KYC and key facts documentation for all account holder in the Bank
    • Creating time deposits and maintain registers
    • Cheque book, ATM issuing to customer
    • Log book verification with URS
    • Search report for new company accounts
    • Receive and respond to customer service account inquiries on account balances.
    • Issuing transaction details, statements and fees and charges
    • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
    • Maintain reception area and all common areas in a clean and tidy manner at all times
    • Refer customers to appropriate banking services and representative
    • Maintaining complaint register and responding to customer concerns in a timely manner


Minimum Qualifications:

  • The applicant should preferably hold a Bachelor s degree in Business or equivalent experience.
  • At least two (2) years of direct customer experience required.
  • Prior management experience required.
  • Strong communication and presentation skills.
  • Proficiency in all Microsoft products.


How To Apply:

Interested applicants should submit their applications along with their CVs and academic documents online through


Deadline: not later than Friday, 29th September 2023 at 5.00 PM (EAT)

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