Banking Officer – Yako Bank (U) Limited

Job Title: Banking Officer (Customer service)

Organization: Yako Bank (U) Limited

Job Location: Jinja

 

Roles and responsibilities:

• Ensuring customer relationship management by being first point of contact in the Bank
  • Crossing selling and creating brand visibility for Yako bank
  • Data capture in system to support financial record preparation
  • Maintain all books of accounts and record register at branch.
  • Contribute to bank business growth by cross selling Bank product.
  • Responsible for all system work (posting and generating reports)
  • Contributing to growth of non-interest income for the bank.
  • Money Transfers; money Gram, western union and world remit.
  • Compiling and preserving account opening forms
  • Data clean up
  • Ensuring completion and data capture in system of KYC and key facts documentation for all account holder in the Bank
  • Creating time deposits and maintain registers
  • Cheque book, ATM issuing to customer
  • Log book verification with URS
  • Search report for new company accounts
  • Receive and respond to customer service account inquiries on account balances.
  • Issuing transaction details, statements and fees and charges
  • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
  • Maintain reception area and all common areas in a clean and tidy manner at all times
  • Refer customers to appropriate banking services and representative
  • Maintaining complaint register and responding to customer concerns in a timely manner

 

Minimum Qualifications:

• The applicant should preferably hold a Bachelor s degree in Business or equivalent experience.
• At least two (2) years of direct customer experience required.
• Prior management experience required.
• Strong communication and presentation skills.
• Proficiency in all Microsoft products.

 

How To Apply:

Interested applicants should submit their applications along with their CVs and academic documents online through hr@yakobank.com.

 

Deadline: not later than Friday, 29th September 2023 at 5.00 PM (EAT)