IT Assistant – Reach Out Mbuya

September 27, 2023

Job Title: IT Assistant

Organization: Reach Out Mbuya

Job Location: Kampala


Roles and responsibilities:

  • Maintain System Security, manage and monitor user access control & rights, in line with the ROM IT policy and operation guidelines
  • Monitor Network performance, detect, diagnose, and repair problems in line with the ROM IT policy, operation guidelines and best practices.
  • Regularly backup all data, systems, and databases.
  • Maintain appropriate logs and inventories of all IT equipment, consumables, servicing and repairs.
  • Install, monitor and maintain software and hardware of the ROM.
  • Test new equipment, applications and provide feedback.
  • Maintain workstation server and IT equipment through system diagnosis, preventive maintenance, and upgrade of systems in line with ROM IT policy and operation guidelines.
  • Support and observe the safeguarding culture of ROM, regularly documenting and reporting identified and potential safeguarding issues; Ensuring health, safety, and security in your area of operation, as you promote the vision, mission and the values of Reach Out Mbuya.


Minimum Qualifications:

  • A Bachelor’s degree in Information Technology, Computer Science, Information Systems, or Computer Engineering.
  • A minimum of 2 years of experience supporting IT function in a busy organization preferably under PEPFAR/USAID programs.
  • Knowledge and experience in the use of various operating systems, information security, and web management are key.
  • Demonstrate good communication skills and be self-driven


How To Apply:

Interested applicants should submit their cover letter and CV/resume with 3 professional referees in PDF as one document. Both Cover letter and CV/Resume must not exceed 4 pages.

Please send your application to the Human Resources Manager through the email:  with the position applied for as the Email Subject. No need to attach other documents at this level.


Deadline: not later than Friday, 29th September 2023 at 5.00 PM (EAT)

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