Job Title: Collections Officer at Pearl Marina Estates Limited

Job Description: The Collections Officer will be responsible for developing and implementing practical plans to enhance cash flows, reduce arrears, and maintain a high level of customer retention. This role will focus on managing collections within our real estate portfolio in Uganda.

Duties and Responsibilities:

  • Collect cash owed by sending arrears reminders and statements to homebuyers with missed payments.
  • Agree on payment plans with homebuyers and introduce them to banks for funding packages.
  • Follow up with homebuyers and banks to ensure completion of the payment process.
  • Analyze and monitor all receivable balances, aiming for weekly reduction in outstanding balances.
  • Prepare arrears cash collection targets and coordinate weekly collections & credit control meetings.
  • Prepare arrears reports and maintain records of actions taken with constant follow up.
  • Initiate collection calls to homebuyers in arrears and resolve payment issues.
  • Update CRM system with collections received and units offered back to the market.
  • Prepare weekly and monthly arrears reports highlighting potential and serious arrears.
  • Manage legal process for debt recovery and review overdue customer accounts.
  • Update procedures and policies to ensure timely payments and high customer retention.
  • Comply with Data Protection laws regarding customer data.

Qualifications and Competencies:

  • Certified Public Accountant (CPA- Uganda) or ACCA.
  • Bachelor’s degree in Finance, Accounting, or related fields.
  • 3 years’ relevant experience in collections, credit control, or debt recovery.
  • Demonstrable track record in a similar role within a bank or real estate firm.
  • In-depth knowledge of legal procedures for debt recovery.
  • Good working knowledge of general ledger, credit monitoring, and accounts receivable systems.
  • Entrepreneurial mindset with the ability to execute quickly and understand real estate business.
  • Ability to generate consistent results in a high-performance environment.
  • Strong negotiation skills and ability to maintain positive relationships.
  • Leadership capability.




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By Tina

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