Vacancy Title: Hotel Receptionist
Type: FULL TIME
Industry: Consulting
Category: Admin & Office
Company: Sokoni Africa Limited
Duty Station: Kampala, East Africa
About Sokoni Africa Limited:
Sokoni Africa Limited is currently seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests and play a vital role in providing exceptional customer service.
Job Details:
Responsibilities:
As a Hotel Receptionist, your responsibilities will include:
- Greeting and welcoming guests with a warm and friendly demeanor.
- Checking in and checking out guests, ensuring accurate and efficient processing.
- Handling guest inquiries, requests, and concerns in a prompt and professional manner.
- Managing reservations and monitoring room availability.
- Processing payments and maintaining accurate financial records.
- Providing information about hotel facilities, services, and local attractions.
- Assisting in resolving guest complaints or issues.
Requirements:
To be successful in this role, you will need:
- High school diploma or equivalent.
- Previous experience as a Hotel Receptionist or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software and MS Office Suite.
- Strong organizational and multitasking abilities.
- Ability to work well under pressure and handle difficult situations.
- Attention to detail and accuracy.
