Vacancy Title: Hotel Receptionist
Industry: Consulting
Category: Admin & Office
Company: Sokoni Africa Limited
Duty Station: Kampala, East Africa

About Sokoni Africa Limited:
Sokoni Africa Limited is currently seeking a friendly and professional Hotel Receptionist to join our team. As a Hotel Receptionist, you will be the first point of contact for our guests and play a vital role in providing exceptional customer service.

Job Details:

As a Hotel Receptionist, your responsibilities will include:

  • Greeting and welcoming guests with a warm and friendly demeanor.
  • Checking in and checking out guests, ensuring accurate and efficient processing.
  • Handling guest inquiries, requests, and concerns in a prompt and professional manner.
  • Managing reservations and monitoring room availability.
  • Processing payments and maintaining accurate financial records.
  • Providing information about hotel facilities, services, and local attractions.
  • Assisting in resolving guest complaints or issues.

To be successful in this role, you will need:

  • High school diploma or equivalent.
  • Previous experience as a Hotel Receptionist or in a customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Proficiency in using hotel management software and MS Office Suite.
  • Strong organizational and multitasking abilities.
  • Ability to work well under pressure and handle difficult situations.
  • Attention to detail and accuracy.




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By Tina

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