Job Title: ATM Operations Officer (2 Positions)
Employment Type: Full-time
Reporting to: Manager- E Channels Operations
Deadline: 24/04/2024

Job Purpose:
Reporting to the Manager- E Channels Operations, the role holder will be responsible for offsite ATM operations in line with operating guidelines as a means of contributing to quality service delivery.

Location: Kampala

Key Accountabilities:

  1. ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.
  2. Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.
  3. Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.
  4. Attend to offsite ATMs-related queries promptly and provide an update to the stakeholders on the status.
  5. Monitoring ATM uptime and action promptly during periods when the ATMs are down.
  6. Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.
  7. Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.
  8. Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.
  9. Escalation of any process gaps that may result in potential or actual loss to the Manager of E-Channels Operations as per the incident reporting policy.
  10. Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.
  11. Manage ATM consumables e.g., journal rolls, and receipt rolls for proper operation of the ATMs and service availability.

Qualifications, Experience, and Competencies Required:

  • Bachelor’s Degree.
  • Two years of banking experience in cash handling.
  • Ability to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
  • Knowledge and understanding of the back-office operations, procedures, and processes.
  • Ability to identify and engage with all the key stakeholders in the organization.
  • Ability to prioritize daily tasks.
  • Ability to work with strict deadlines.
  • Customer oriented (Internal and external).
  • High level of integrity and ethical standards.
  • Excellent interpersonal and communications skills.
  • Ability to pay attention to detail.
  • Ability to effectively work within a team-oriented environment.
  • Proactive approach to work with a high level of maturity and self-drive.
  • Able to work under very demanding deadlines or timelines.

Application Details:
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Wednesday 24th April 2024 to the email address indicated below;


dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.



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By Daniel

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